Does your organization have a digital or remote workforce but still doesn’t have a unified communication strategy?
Enterprise VoIP Telephony | Virtual Business Phone System | Contact Center Management |
Compliance Recording | Interactive Voice Recording | Video & Audio Conferencing | Voice Broadcast
With improved communication, IP telephony has completely changed the ways a business is conducted.
Services such as; computer-telephony integration Interactive Voice Response, Unified Messaging, enhanced multimedia collaboration, enabling mobility at work are making converged network a must in any organization. With the freedom of VoIP and the flexibility of a smartphone, mobile communications are no longer tied down by your cell phone company. No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level
Deliver Better Customer Experience!
Contact Center software built with enterprise features to improve the connection between you and your customers. Benefit from increased client satisfaction and higher agent productivity. Consumers know they have many choices, where to find the best deals, and who to call to get the best service. Improve your business, get actionable feedback from your customers. They also know how to spread the word about what they find. Make sure they have your organization in mind when it comes to singing customer service praises.
How? Start by knowing them better.
IVR allows interaction with humans through the use of voice
and DTMF tones input via keypad. Interact With Callers & Gather Information. We can help digitize and transform your entire business operations. Get Actionable Feedback from your Customers; to deliver a personalized experience you need to be able to understand the reason for a customer’s call, access relevant profile and business information, and apply rules to further customize that experience. Route Calls To The Appropriate Recipient; Suncomm’s Interactive Voice Response solutions provide a cost-effective, efficient platform to deliver a personalized customer experience while reducing operating costs, increasing productivity, and even generating new revenue.
We help connect multiple callers together and monitor
conference call sessions with ease. Take your standard phone call to the next level by adding interactive features that enrich your communications. By adding high definition video, you’re making eye to eye contact with your participants. Slash travel expenses, boost customer service and propels sales! You can easily create, schedule, manage, and join ad-hoc conference calls (conference calls that initiate immediately without scheduling), web meetings or even webinars from your desktop or laptop computer.
