With improved communication, IP telephony has completely changed the ways a business is conducted...
Consumers are wiser than ever. They know they have many choices, where to find the best deals, and who to call to get the best service...
Today’s customers demand increasingly higher standards of service.Challenges of corporate governance and regulatory compliance have created a pressing need for total reliability...
Successful organizations understand that business content matters more than ever as mobile, social and....
In today's ultra-competitive markets, the companies that manage customer relationships best are more likely to win than those that do not....
This is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient...
We focus on advising organizations on how best to use information technology (IT) in achieving their business objectives...
We provide comprehensive new learning experiences geared towards helping Business Processing Outsourcing (BPO) Call and Contact Centers improve on their operations...
This allows a group of people to participate in a phone call at the same given time...