Corporate and Customer Experience (CX) Training

CX Training

Comprehensive Training Solutions

for Organizational Excellence

Our tailored programs bridge the gap between leadership development and customer-centric strategies to drive business growth and employee engagement.

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Tailored for Your Industry

Whether in Retail, Healthcare, Finance, or Technology, our programs are adapted to meet your sector’s unique needs

Focused on Every Leadership Level

From C-Suite executives to mid-level managers and frontline leaders, we design training that fits their roles and responsibilities.

Flexible Delivery Options

Choose from in-person workshops, virtual instructor-led sessions, blended learning, or executive coaching, whatever suits your team best.

Customer Experience Modules

Customer-Centric Culture:
▸ Mapping customer journeys
▸ Designing moments of truth
▸ Employee empowerment frameworks

Service Design Thinking:
▸ Identifying customer pain points
▸ Prototyping service improvements
▸ Measuring CX ROI

Advanced Communication:
▸Active listening techniques
▸Handling difficult customer interactions
▸Digital communication excellence

Strengthen Your Workforce, Strengthen Your Business

Leadership Development Modules

Strategic Leadership

▪️Visionary thinking and organizational alignment
▪️Change management for digital transformation
▪️Decision-making under uncertainty

Emotional Intelligence

▪️Self-awareness and self-regulation
▪️Empathetic leadership practices
▪️Building psychological safety in teams

High-Performance Teams

▪️Coaching for performance excellence
▪️Conflict resolution strategies
▪️Fostering innovation and creativity

Gain clarity

360° Leadership Competency Assessments

Drive growth

Customer Satisfaction Score Improvements

Boost productivity

Employee Engagement Metrics

Elevate performance

Service Quality Benchmarks

info@suncommworld.com Let’s Get In Touch

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Company Address

7th Floor, Atlantic Tower. Airport - Accra