AI Integration Gives CRM Users a Real-Time Advantage
CRM and customer experience (CX) vendors are retooling their platforms to better integrate with existing business applications without employees realizing they’re using generative AI-powered capabilit ...
CX Is Now a Strategic Investment With AI, Real-Time Analytics
AI-driven analytics is transforming customer experience (CX) from a cost center into a strategic investment. While consumers have concerns, industry leaders increasingly see AI as essential for optimi ...
Gartner Identifies 12 Disruptive Technologies for Future Business Systems
AI will become the new UI, spending will increase to counter disinformation, and increased use of Earth intelligence gathered from space will be disruptive technologies in the near future, according t ...