With improved communication, IP telephony has completely changed the ways a business is conducted.
Services such as; computer-telephony integration Interactive Voice
Response, Unified Messaging, enhanced multimedia collaboration, enabling mobility at work are making converged network a must in any organization.
Contact Center software built with enterprise features to improve the connection between you and your customers. Benefit from increased client satisfaction and higher agent productivity. Consumers are wiser than ever.
They know they have many choices, where to find the best deals, and who to call to get the best service.
They also know how to spread the word about what they find.
Make sure they have your organization in mind when it comes to singing customer service praises.
How? Start by knowing them better.
Challenges of corporate governance and regulatory compliance have created a pressing need for total reliability and security in electronic call records.
If your business relies on keeping track of customer phone interactions for quality, monitoring or legal purposes, then you’ll appreciate the importance of implementing a reliable and feature-rich call recording and quality management solution.
Instantly connect with customers with our automated voice technology. Use Voice Broadcast to send important alerts, promotions, updates, notifications to customers, employees and more. It's an easy and cost-effective way to reach more people in less time.
Successful organizations are discovering new value with business content solutions that bring the power of analytics, process optimization and
collaboration to all forms of content to achieve greater degrees of insight and customer engagement.
In today's ultra-competitive markets, the companies that manage customer relationships are those that improve profitability. CRM is dependable, the implementation process is streamlined,and it has low failure rate.
That's why adoption of modern CRM systems has skyrocketed in recent years, irrespective of the size of your business.
We will work with you to understand CRM, and the benefits system will offer to your organization.
To deliver a personalized experience you need to be able to understand the reason for a customer’s call, access relevant profile and business information, and apply rules to further customize that experience.
SuncommWorld’s Interactive Voice Response solutions provide a cost-effective, efficient platform to deliver a personalized customer experience while reducing operating costs, increasing productivity, and even generating new revenue.
We focus on advising organizations on how best to use information technology (IT) and leverage on corporate trainings to achieve your business objectives. We are professionals who are always readyto work with you to build
a business model that is scalable, promotes efficiency and ensures business continuity. We can you unearth customer intelligence data that will guide you to the heart of your clients preferences and behaviors.
Take your standard phone call to the next level by adding interactive features that enrich your communications. By adding high definition video, you’re making eye to eye contact with your participants. Slashes travel expenses, boosts customer service and propels sales!
You can easily create, schedule, manage, and join ad-hoc conference calls (conference calls that initiate immediately without scheduling), web meetings or even webinars from your desktop or laptop computer.