AI Integration Gives CRM Users a Real-Time Advantage
CRM and customer experience (CX) vendors are retooling their platforms to better integrate with existing business applications without employees realizing they’re using generative AI-powered capabilit ...
CX Is Now a Strategic Investment With AI, Real-Time Analytics
AI-driven analytics is transforming customer experience (CX) from a cost center into a strategic investment. While consumers have concerns, industry leaders increasingly see AI as essential for optimi ...